• The earnings from your lessons are displayed in the Dashboard under the menu item “Earnings”. Here you will find a detailed list of all credited lessons.
• Lessons will only be paid if both student and tutor have joined the correct booking on GoStudent via the “Start lesson” button.
• Lessons can only take place if there is a corresponding booking and must be started at the arranged time. (There is a margin of 9 minutes before and 29 minutes after the scheduled start time when the link is fully functional and the earnings are correctly allocated. Example: Lesson is booked for 12:00. The link is fully functional when entering the lesson between 11:51 and 12:29 of the same day).

The earning system for Online Tutoring works like this:

• For each regular lesson, you will receive a base rate of up to £16 depending on a range of factors including availability, taught subjects and the number of completed lessons per month. You can find current base rates for lessons (50 minutes) on the Dashboard in the Earnings Section. It is obligatory to fill in the feedback on the Dashboard in order to receive the payment for your lesson! You have 24 hours after each lesson to fill this in. After each regular lesson, you can give more detailed feedback to the student and/or parent in GoChat if you wish. 
  
  You will receive £13 base rate for a trial lesson if the student attends and decides to join on as a regular customer. The feedback must be completed and the trial must have subsequently converted to a regular student. 
   
• If you do not show up for a regular lesson we will deduct £15 from your account, and if you do not show up for a trial lesson we will deduct £25 from your account.
• If you click on  “Previous lessons” in your ‘Earnings' tab you will find a detailed list of all your tutoring lessons that you have held in the past, as well as the bonuses you have earned. This helps you to keep track of everything!

There are two types of increases of regular per lesson earnings that you can achieve up to £16 per lesson: 

• Basic - if you complete a minimum of 150 lessons during a 6-month evaluation period
• Premium - if you complete at least 300 lessons during a 6-month evaluation period  

We'll do two checks if requirements for an increase in regular per lesson earnings are met: (1) exactly at the end of your bonus time period (new regular rate applied from the start of the new bonus period) and (2) after the monthly deadline for adjustment request submission for your bonus time period (new regular rate applied from the 7th of the following month after your 6 month bonus time period ended to ensure remaining adjustment requests for your bonus time period are taken into account).
 

You can also qualify for a basic increase in regular per lesson earnings at the first check (new regular lesson rate valid from start of new bonus period) and reach a premium increase in regular per lesson earnings at the second check after remaining adjustment requests for the bonus period are considered (updated regular rate would be valid from 7th of the following month after your 6 month bonus time period ended).
 

Once your base lesson rate has been increased, it will not be downgraded if you do not reach the threshold in a given 6-month evaluation period. 

We will always do the following two checks if requirements for an increase in regular per lesson earnings are met:

• First check
  • When: exactly at the end of your 6 months bonus time period
  • New rate applied from: start of the new bonus period
• Second check 
  • When: after the monthly deadline for adjustment request submission for your bonus time period (on the 3rd of the following month after the lesson took place).
  • New rate applied from: the 7th of the following month after your 6 month bonus time period ended.
  • You can also qualify for a basic increase of regular per lesson earnings at the first check (new regular lesson rate valid from start of new bonus period) and reach a premium increase of regular per lesson earnings at the second check after remaining adjustment requests for the bonus period are considered (updated regular rate would be valid from 7th of the following month after your 6 month bonus time period ended)

We recommend requesting any lesson adjustments in the Web App in a timely manner and by the 3rd of the following month. This way you can make sure that the respective lessons are taken into account in your loyalty bonus counter. Lesson adjustments requested after the monthly adjustment request deadline cannot be taken into consideration for the loyalty bonus.

Tutors receive their payments on a monthly basis. Payment is made for the balance earned between the first and last day of the month. This is paid between the 8th and the 14th of the following month in order to allow for any manual adjustments. This also applies if the collaboration is terminated due to a serious violation on the part of the tutor and the tutor is owed a payment.

In order to provide students with regular lessons, tutors are encouraged to teach at least 6 lessons per week (25 lessons per month). 

Since frequent and short-term cancellations have a negative effect on a student's learning, tutors will have £25 deducted from their balance if they fail to attend a trial lesson and £15 deducted if they fail to attend a regular lesson.

If an earnings adjustment needs to be made to the records of your tutoring lessons (e.g. because a lesson is missing from the Dashboard or the feedback has not registered correctly), these adjustments must be made no later than the 3rd of the calendar month following the lesson. Only if the adjustment is made by the 3rd of the following month can the lesson be included with the payment.

In case your earnings are not shown correctly, after 3 hours you will be able to request an earning adjustment via the Dashboard. Be sure to comment why the earnings are incorrect and provide evidence ( a screenshot of the student/trial conversation). For any further questions, please reach out to the support number.