Step 1
In order for your lesson to be credited correctly, please
- enter the lesson via your WebApp
- use GoClass
- use Google Chrome browser
- ideally use a computer/laptop (mobile devices are discouraged)
- and give feedback as soon as possible.
To do so, click on the red exclamation point in Lesson Overview > 'Previous'. For regular lessons, please fill out the feedback as soon as possible, ideally within 24 hours. For trial lessons, this option is only available for 24 hours.
Step 2
Do not send links to your students to access the lesson. Students should always enter either via their WebApp or through their personalized link they receive via push notification and/or e-mail, depending on individual settings.
Before the 3rd of each month, always provide feedback and compare your 'Lesson Overview > Previous' section with your 'Earnings > Previous lessons' section. In case of inconsistencies, request an earnings adjustment including correct evidence.
Ideal evidence for earnings adjustments
During lesson
GoClass screenshot showing participants, date & time
After lesson
GoChat screenshot confirming date & time
Step 3
Give the system time to register your feedback. If the earnings amount in 'Earnings > Previous lessons' is still incorrect after 24 hours, request an earnings adjustment in 'Lesson Overview > Previous' by clicking on the dollar symbol. You can make requests from 3 hours after the start of the lesson until the 3rd of the month following when the lesson took place. Please provide proof of the circumstances of the lesson: This can either be a screenshot of the GoClassroom including participants, date & time or a screenshot of a GoChat conversation that confirms definitively that the lesson transpired as described. We will not be able to accept any request that does not include complete evidence!
Ideal evidence for earnings adjustments
During lesson
GoClass screenshot showing participants, date & time
After lesson
GoChat screenshot confirming date & time
If you can no longer submit feedback for a lesson in the previous month, please submit a manual earnings adjustment to (market's payment email) with likewise evidence of the lesson.