If your adjustment request gets declined, you will see a comment on why this happened including further instructions in your WebApp > Earnings > Previous Lessons when you click on the arrow to the right of the lesson.
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When providing proof of the circumstances of the lesson, please make sure to cover all relevant details such as time, date and participants of the lesson. This can either be a screenshot of the GoClassroom including participants, time & date or a screenshot of a GoChat conversation that confirms definitively that the lesson transpired as described including time & date. We will not be able to accept any request that does not include complete evidence!
Ideal evidence for earnings adjustments
During lesson
GoClass screenshot showing participants, date & time
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After lesson
GoChat screenshot confirming date & time
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To rectify your declined adjustment request, go into your WebApp > Lesson Overview > Previous > hover over red dollar sign and click on ‘Submit new proof’. Please note that this is only possible before the deadline, the 3rd of the following month.
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