Availability (for trial lessons)
To receive new students, available slots must be entered in your calendar:
- These slots are only for new students (trial lessons)
- Do not enter availability for existing students. You are responsible for booking in future lessons with your regular student.
- You cannot book your regular students into your available slots in your calendar. Ensure that you are managing your time between the availability for new students, and your regular students.
Available slots can be cancelled at any time provided no booking exists for the respective time:
- If a booking exists, you cannot cancel a lesson. However, the programme managers can cancel lessons if there is more than 2 hours notice.
- Important: Lessons can be booked up to 60 minutes (depending on your schedule settings) in advance, please ensure that where you have entered availability that you are active on Whatsapp.
You are encouraged to maintain a minimum availability of 6 slots per week:
- When starting, you are encouraged have at least 6 hours of prime time availability added to your calendar per week:
- MON - FRI 15:00-19:00
- SAT - SUN 10:00-15:00
- Having availability at these times will give you a better chance of being booked for trial lessons.
- If you have regular students, the number of available slots can be adjusted accordingly.
Please note
- Enter available slots regularly, and as early as possible. You can find more on this here.
- Be sure to keep your calendar and availability up to date and adjust them if your plans change.
- This is because booked lessons are mandatory. Should you not turn up, there will be a corresponding deduction from your earnings. Information on this can be found in the GoEarnings guidelines.
Booking regular lessons
With your existing students, always arrange the follow-up booking at the end of the lesson and book it yourself:
- This is done via the follow-up button - there is no need to enter your availability.
- If no lesson has been set yet, actively arrange the next one during your lesson or in GoChat.
Attention
Students cannot make bookings themselves, so always arrange the booking with your student and then book them in.
Lessons can only take place if there is a corresponding booking:
- For double lessons, please keep in mind that two bookings must be entered (e.g. 11:00-11:50 + 12:00-12:50) and the GoClass must be left at the end of the first lesson and the second booking joined in order for your earnings to be calculated correctly.
Should you/your student need to reschedule a lesson:
- Check with your students via GoChat first as to when the new lesson should take place.
- You will find the reschedule button for the booking in the Dashboard - you will need to click on the clock to the left of “Start lesson” button.
- Select the new time and date and save the selection - this will go through automatically.
- Keep in mind that you have up until 30 minutes before the original lesson time to reschedule.
 Reschedule button for student
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 Rescheduling request for tutor
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Please note
- For trial lessons, the follow-up lesson will be booked by the GoStudent programme manager once the student chooses a membership plan and the tutoring sessions credit is topped up.
- If you want to reschedule a session, but your student insists on the original date, advise them to find a suitable replacement tutor via the Student > Tutor matching section in their Dashboard.