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GoCommunication

This guideline outlines how communication works between GoStudent and your students.

Communication with GoStudent

The following points of contact exist for tutors: 

  • Updates - by email for all important messages from your local Tutor Team.
  • GoStudent mentorship - WhatsApp group set up by GoStudent the communication with your mentor in your first three months on the platform.
  • GoChat - Once signing up for their membership, all communication with your students and/or parents will take place in GoChat. The picture will turn blue once the first regular lesson is booked.



N.B for Trial lessons you will be added to a GoChat with the account manager, here you can communicate about the trial and any questions you have about the student beforehand.

  • You can receive further information and report any problems here (e.g. student not in lesson, trial lesson resources etc.)
  • You will also find out later whether the student has joined GoStudent or not.
  • If the trial lesson was successful the student will be added to the group and ALL further conversations with students will take place on GoChat.

 

For any questions/issues that are not covered in our FAQs & GoGuidelines:

  • Anything concerning specific students/lessons: contact the Support Number: +44 7576 171399  via whatsapp message or get in touch via your Dashboard.
  • All questions concerning earnings: email payments@gostudent.org.
  • Questions concerning your role as a tutor: either message the Support Number: +44 7576 171399 or email tutors@gostudent.org.
     

 

Communication with students and/or their parents

Communication takes place via the GoChat in the Dashboard and MobileApp:

  • Always show initiative, don’t wait/procrastinate.
  • Keep in active contact and always respond as quickly as possible.
  • As a tutor, you have a significant responsibility for the progress and satisfaction of your students.

Advice for if you're contacted privately by your students and/or their parents:

  • Post a screenshot of the message in the GoChat and reply to the message there. Ask the student/parent to post their request directly in the GoChat.
  • Direct the student/parent to the Support Number (+44 7576 171399) to speak with a Customer Care agent should questions arise about new credit and payment, subject changes or any questions about their GoStudent membership.

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