Communication with GoStudent
The following points of contact exist for tutors:
- Updates - bi-weekly email for all important messages from your local Tutor Team.
- GoStudent mentorship - WhatsApp group set up by GoStudent the communication with your mentor in your first three months on the platform.
- GoChat - Once signing up for their membership, all communication with your students and/or parents will take place in GoChat. The picture will turn blue once the first regular lesson is booked.
N.B for Trial lessons, in some instances you may be added to a Whatsapp group:
- Trial WhatsApp groups are yellow.
- It will be yourself, the programme manager and the client.
- You can receive further information and report any problems here (e.g. student not in lesson, trial lesson resources etc.)
- You will also find out later whether the student has joined GoStudent or not.
- If the trial lesson was successful, ALL further conversations with students will take place on GoChat.
For any questions/issues that are not covered in our FAQs & GoGuidelines:
- Anything concerning specific students/lessons: contact the Support Number: +44 7576 171399 via whatsapp message or get in touch via your Dashboard.
- All questions concerning earnings: email payments@gostudent.org.
- Questions concerning your role as a tutor: either message the Support Number: +44 7576 171399 or email tutors@gostudent.org.
Communication with students and/or their parents
Communication takes place via the GoChat in the Dashboard and MobileApp:
- Always show initiative, don’t wait/procrastinate.
- Keep in active contact and always respond as quickly as possible.
- As a tutor, you have a significant responsibility for the progress and satisfaction of your students.
Advice for if you're contacted privately by your students and/or their parents:
- Post a screenshot of the message in the GoChat and reply to the message there. Ask the student/parent to post their request directly in the GoChat.
- Direct the student/parent to the Support Number (+44 7576 171399) to speak with a Customer Care agent should questions arise about new credit and payment, subject changes or any questions about their GoStudent membership.