Via your calendar in the GoStudent Dashboard; you can enter, change and delete availabilities at any time with just a few clicks.

This is how it works in detail:

Go to "Calendar" in the menu. Click on a time slot of your choice and drag the cursor over all the fields you want to enter. This will highlight them in green.

Click on the "Save" button below the calendar and reload the page to check that everything has been saved. The slots have now turned from green to blue.

To delete an entry, simply click again on an entered blue slot so it is marked in red. Then confirm again by clicking on the "Save" button.

We recommend approx. 2 weeks in advance, as this period should be plannable while simultaneously allowing sufficient flexibility.

You will only be booked for trial lessons at times when you have entered availability.

Where you have removed availability, always check by logging out and logging in again whether your availability is actually no longer entered.

If there is a problem please contact the support team.

Already registered/booked lessons should always be honoured and attended.

A trial lesson is where potential customers can try out a lesson with a tutor free of charge.

The aim of the trial lesson is to convert the student as a regular student. In order to do this, it is important to build trust and rapport and deliver quality teaching!

Here are a few tips for a successful trial lesson 😊

• View further information about the student in the Dashboard (click ‘i’ button next to trial) in order to be able to prepare for the lesson.
• Greet the student in a friendly way, introduce yourself briefly and create a pleasant, motivating atmosphere.
• Find common interests, establish a link to the topic and start teaching.
• At the end of the lesson, suggest a possible follow-up lesson and say goodbye to the student.
• Fill in the feedback after the lesson in your Dashboard and send your feedback to the education advisor via SMS/WhatsApp. 😃

As soon as you are booked for a trial lesson, you will receive a push notification via the GoStudent app. Please make sure to have push notifications enabled. You will also see the booking in your Dashboard (Lesson Overview).

In addition, the education advisor will also send a SMS/WhatsApp about the trial lesson in which you will receive further information about the student.

You can find general information about the trial lesson in your GoStudent Dashboard in the booking overview (lesson overview). When you see the trial lesson there, there is a button called  "Trial lesson information" where you can find some general information.

You will receive all further information, such as topics and tasks, via the SMS/WhatsApp message that you will receive from the education advisor.

Prime time is Monday-Friday from 3 - 7pm during the week and 10am - 3pm on weekends. This is when the majority of our lessons are taking place.

If you enter availability at this time, your chances of being booked are much higher.

Outside prime time, bookings tend to be less frequent. With the exception of school holiday periods and weekends. 
However, this varies from customer to customer.

You can see the booking of the trial lesson in your GoStudent Dashboard. There you have to click on "Start lesson" in the lesson overview so that you can start the lesson!

You can set your individual notice period preference for trial lesson bookings in your Dashboard > Lesson Overview > Schedule Settings (right hand corner).

Yes! If you have entered availabilities, these can also be filled at short notice and we expect you to then also hold the lesson. However your individual notice period set in your Dashboard Schedule Settings will be respected!

If a last minute booking is causing issues, please contact the education advisor and support immediately.

Yes, by not entering any availabilities and always taking care of the bookings for your regular customers. You can also tick the option “I don’t have capacity for additional slots or students” in your Schedule Settings. 

Already booked lessons are to be honoured. In any case, please contact the education advisor immediately.

If you have not received any topics before, it is because the student has not sent us any assignments.

Nevertheless, make the most of the lesson. Be sympathetic, appreciative and motivating. Use the lesson to find out where the student needs the most help and create a learning plan.

The SMS/WhatsApp message is used to discuss the topics of the trial lesson regarding the student. If the trial lesson is successful and the student becomes your regular student, your communication with your student will then move to GoChat.

Our customers get a free trial lesson before signing a membership! If the student wants to continue tutoring with you after the trial lesson, you gain a regular student.

Here are a few tips for a successful trial lesson. 😊

• View further information about the student in the Dashboard (click ‘i’ button next to trial) in order to be able to prepare for the lesson.
• Greet the student in a friendly way, introduce yourself briefly and create a pleasant, motivating atmosphere.
• Find common interests, establish a link to the topic and start teaching.
• At the end of the lesson, suggest a time and day for a follow-up lesson and say goodbye to the student.
• Fill in the feedback after the lesson in your Dashboard, and send feedback to the education advisor via WhatsApp. 😃

You can also have a look at our Tutor Academy Fundamentals trainings, where you can find out how to best communicate: https://hi.gostudent.org/en/tutor-academy/

We wish you lots of fun and success with your first trial lessons!

For trial lessons, please contact the education advisor who booked in the lesson. If you are unable to contact the education advisor, please contact the support number via WhatsApp or the Dashboard. 

2 types of feedback are needed after a trial lesson:
 

1. Complete the feedback in the GoStudent Dashboard:

This can be done in your Dashboard by clicking on the feedback button after the lesson. This is only possible for 24 hours after the trial lesson.

• This is mandatory and should ideally be done within 30 minutes after the end of the trial lesson, it doesn’t take long and it is really important!
• You have to fill it in - only then will the earnings be credited!

2. Give qualitative feedback via SMS/WhatsApp directly to the education advisor: 

• Please make sure that your feedback is detailed and accurate. 
• It helps us a lot for the next phone call with the parents or student.

The feedback button is only active for 24 hours after the end of a trial lesson! 
If you do not complete it within this time frame, you will not be credited with your earnings.

Even in regular lessons, it is important to fill in the feedback promptly after the lesson so your earnings are credited. We recommend to fill them out within 24 hours.

You can take the following steps if the feedback button does not appear immediately:

• Load the page again.
• Try again by using Google Chrome.
• Log out and log back in.
• Delete the browser cache.
• Search for the lesson in your lesson overview by clicking on "Previous". There you should see the feedback prompt in red where you can access the feedback form.

If all this doesn't work, try filling in the feedback form on your mobile phone.

If this fails, please wait 3 hours after the scheduled end of the class and submit an earnings adjustment for the relevant lesson.

Once the student has connected with you on GoChat after a successful trial lesson, the education advisor explains the purpose of the chat to the customer beforehand, after which the tutor and student can then arrange their following lessons.

If no follow-up lesson has been arranged yet, you should offer a few dates and times for your first regular lesson with your new student. The first regular lesson is either booked by the education advisor or by you. Do not forget to tell the education advisor in the group as soon as you and the student have agreed on a date.

The feedback button for trial lessons is only active for 24 hours after the end of the lesson. 

You must complete it in order to receive your earnings for a trial lesson should it convert to a regular student.