Are you having difficulties in finding new students? Here are some handy tips:

1. Peak booking hours are 15:00-19:00 during the week and all day long on the weekends, those are the optimum times to get new students via trial, customer searches.
    
2. Remember to add a value in additional lessons in your “SCHEDULE SETTINGS”, keep your availability up to date, and upload a profile picture; this way you'll be able to be matched directly with regular students.
   1. We highly recommend using a professional headshot or a clear, friendly photo where your face is fully visible. Remember, your profile picture sets the first impression for students, so let it reflect your professionalism and approachability.
       
3. The more detailed your profile information, the better your chances of getting new students:
   1. “About you” section: You can include information on your subjects and levels you have experience teaching, your interests and hobbies and personality traits (this is important to find the perfect student match)
   2.  Professional experience: Add the school levels you wish to teach your subjects in.
   3. “Academic background” section: Provide information about your studies, teaching experience (if you have), teaching methodology and your key strengths as a tutor.
       
4.  A tutor teaser video is very helpful for Educational advisors to make the perfect match, so if you haven't yet, please record a 30-second video (you can do this with your mobile phone) and upload it to your Drive Folder within "Useful links"—here's a recommendation on what to include:
   1. What's your name? 
   2. Which subjects do you teach? 
   3. Tell us more about your teaching experience
   4. What do you love about teaching? 
   5. Why should they pick you as their tutor?
      Check out our demo here!
       
5. Some subjects are more in demand than others, so feel free to take further quizzes to qualify for teaching additional subjects here.

By following the aforementioned tips the probability of matching with a new student will increase: we wish you every success tutoring at GoStudent!

How does a permanent change of tutors work?

Please make sure that you never take on more students than you can care for in the long term. If you wish to stay with GoStudent but are unable to continue lessons with one of your students, you will need to direct your student to the student >  tutor matching flow.

Please proceed with the steps for a permanent change of tutor.

No! It is not possible to reserve availabilities for regular clients. The availabilities in your online calendar are only for trial lessons and existing clients looking for a new tutor. With regular clients, you are in charge of managing the booking of lessons anyway; so the entry of availabilities in to the calendar is no longer necessary for those clients.

→ If you no longer have enough time for one of your regular students, please direct your student to the student >  tutor matching flow in their Dashboard to seek a replacement tutor.

When communicating with parents, please pay attention to the way you communicate, especially your tone. It is easy to be misunderstood in messages, as we always want to make our students/clients feel supported, please maintain a friendly tone in your communication. Sometimes emojis can help, most importantly you should always make sure that you reply within an acceptable time frame.

Check out our Tutor Academy Fundamental training, where you can find tips on how to best communicate: https://hi.gostudent.org/en/tutor-academy/

If your student is unresponsive in the GoChat, please contact the support number to speak with Customer Care number either via WhatsApp or your Dashboard.

Please allow a week, if they remain unresponsive after this time you are free to open up your availability to accommodate another student. 
Note: It is important that you do NOT continue to book lessons for the student if you are unable to contact them. 

Communication between the tutor and the client must take place in the designated GoStudent GoChat provided.  If a customer contacts you out with the group, inform them that communication must take place via the existing GoChat, post a photo of the private chat history in the group and respond to their concerns in the GoStudent group chat.

Please ONLY use the group that GoStudent makes available to you for communication with the customer, this is important as it ensures you have the support of GoStudent.

Once the student has connected with you on GoChat after a successful trial lesson, the education advisor explains the purpose of the chat to the customer beforehand, after which the tutor and student can then arrange their following lessons.

If no follow-up lesson has been arranged yet, you should offer a few dates and times for your first regular lesson with your new student. The first regular lesson is booked by the education advisor. Therefore, do not forget to tell the education advisor in the group as soon as you and the student have agreed on a date.

You can leave the WhatsApp Chat and advise your student to use GoChat from now on instead.

• Our guidelines serve as instructions on the most important topics. You must be familiar with them.
• In our FAQs, you will find answers to various questions on different topics.
• You can also reach the support team by WhatsApp message on +44 7576 171399 or via the live chat in your Dashboard..