Are you having difficulties in finding new students? Here are some handy tips:

1. Peak booking hours are 15:00-19:00 during the week and all day long on the weekends, those are the optimum times to get new students via trial, customer searches.
    
2. Remember to add a value in additional lessons in your “SCHEDULE SETTINGS”, keep your availability up to date, and upload a profile picture; this way you'll be able to be matched directly with regular students.
   1. We highly recommend using a professional headshot or a clear, friendly photo where your face is fully visible. Remember, your profile picture sets the first impression for students, so let it reflect your professionalism and approachability.
       
3. The more detailed your profile information, the better your chances of getting new students:
   1. “About you” section: You can include information on your subjects and levels you have experience teaching, your interests and hobbies and personality traits (this is important to find the perfect student match)
   2.  Professional experience: Add the school levels you wish to teach your subjects in.
   3. “Academic background” section: Provide information about your studies, teaching experience (if you have), teaching methodology and your key strengths as a tutor.
       
4.  A tutor teaser video is very helpful for account managers to make the perfect match, so if you haven't yet, please record a 30-second video (you can do this with your mobile phone) and upload it to your Drive Folder within "Useful links"—here's a recommendation on what to include:
   1. What's your name? 
   2. Which subjects do you teach? 
   3. Tell us more about your teaching experience
   4. What do you love about teaching? 
   5. Why should they pick you as their tutor?
      Check out our demo here!
       
5. Some subjects are more in demand than others, so feel free to take further quizzes to qualify for teaching additional subjects here.

By following the aforementioned tips the probability of matching with a new student will increase: we wish you every success tutoring at GoStudent!

How does a permanent change of tutors work?

Please make sure that you never take on more students than you can care for in the long term. If you wish to stay with GoStudent but are unable to continue lessons with one of your students, you will need to direct your student to the student >  tutor matching flow.

Please proceed with the steps for a permanent change of tutor.

GoStudent has two automations in place that will simplify your life in case a lesson credit needs to be returned to your student. This could be caused by technical difficulty during the lesson, or if someone forgot to reschedule the lesson in advance. You do NOT have to reach out to GoStudent at all in the cases described, but can self-serve independently! 💪
 

Case 1️⃣: No one (neither tutor nor student) joined the GoClassroom OR only the student joined the GoClassroom (tutor no-show)

When no one or only the student joins a lesson in the GoClassroom, the lesson credit is automatically returned to the student 50 minutes after the lesson start time. The student is able to see the returned credit in the "Credits History" in the Membership section of their GoStudent profile.

Example: The lesson start time is 09:00. When no one or only the student joins the GoClassroom, the lesson credit is automatically returned to the student’s credit balance at 09:50. In the Student Dashboard, it will show as “Credit returned”, the date stating the lesson date.

Student Dashboard:

⚠️ Attention ⚠️

We strongly advise against holding lessons outside of GoClass. When you adjust your lesson earnings from zero or penalty (tutor no-show) to full tariff or student no-show tariff, upon adjustment approval, one lesson credit is deducted again from the student’s balance!

 

 

 

Case 2️⃣: Tutor received lesson payment (full tariff or student no-show tariff) but wants the student credit to be returned

In case the tutor received payment for their lesson, but for some reason wants to give the credit back to the student (e.g. the lesson could not be held properly because of technical difficulties), the tutor may waive their lesson payment by adjusting their lesson earnings to zero. When requesting an earnings adjustment, in the "Who attended?" field, choose the option "No one. The lesson was rescheduled." As soon as the adjustment request is approved, the student credit is returned.

In the Student Dashboard, it will show as “Admin”, the date stating the date when the adjustment request was approved.

Tutor Dashboard:

Student Dashboard:

 

 

Special Case: Report an Untracked Lesson

Untracked lesson = A lesson that was already held by you without a corresponding booking in the GoStudent system

If you want to request earnings for an untracked lesson that you held this month, you can do so in your Dashboard > My students > click on the three dots next to the corresponding student > Report untracked lesson. 

This is only possible if reported with valid proof until the 3rd of the following month in which the lesson took place. Valid proof is a GoChat screenshot of the student or parent confirming that the lesson took place on [date DD/MM/YYYY] at [time].

 

 

⚠️ Attention ⚠️

We strongly advise against holding lessons outside of the GoStudent system without a corresponding booking. Upon approving your untracked lesson request, a lesson credit will be deducted from your student! In case your student does not have any lesson credits at the time of approval, your request will be declined and you cannot receive any compensation for this untracked lesson. Lessons that were not booked into the Dashboard before they took place will be considered on a case by case basis. We cannot guarantee that lessons that were not booked into the system prior to being conducted can be paid.

 

 

 

Please be aware that if the lesson credit is returned to the student, it is not possible to receive any compensation for the corresponding lesson.

When communicating with parents, please pay attention to the way you communicate, especially your tone. It is easy to be misunderstood in messages, as we always want to make our students/clients feel supported, please maintain a friendly tone in your communication. Sometimes emojis can help, most importantly you should always make sure that you reply within an acceptable time frame.

Check out our Tutor Academy Fundamental training, where you can find tips on how to best communicate: https://hi.gostudent.org/en/tutor-academy/

If your student is unresponsive in the GoChat, please contact the support number to speak with Customer Care number either via WhatsApp or your Dashboard.

Please allow a week, if they remain unresponsive after this time you are free to open up your availability to accommodate another student. 
Note: It is important that you do NOT continue to book lessons for the student if you are unable to contact them. 

Communication between the tutor and the client must take place in the designated GoStudent GoChat provided.  If a customer contacts you out with the group, inform them that communication must take place via the existing GoChat, post a photo of the private chat history in the group and respond to their concerns in the GoStudent group chat.

Please ONLY use the group that GoStudent makes available to you for communication with the customer, this is important as it ensures you have the support of GoStudent.

Once the student has connected with you on GoChat after a successful trial lesson, the account manager explains the purpose of the chat to the customer beforehand, after which the tutor and student can then arrange their following lessons.

If no follow-up lesson has been arranged yet, you should offer a few dates and times for your first regular lesson with your new student. The first regular lesson is booked by the account manager. Therefore, do not forget to tell the account manager in the group as soon as you and the student have agreed on a date.

• Our guidelines serve as instructions on the most important topics. You must be familiar with them.
• In our FAQs, you will find answers to various questions on different topics.
• You can also reach the support team by WhatsApp message on +44 7576 171399 or via the live chat in your Dashboard..