When you have your first regular lesson with a new student, please briefly explain the platform to the students/parents:

How does the platform introduction work?

• You use the first 5-10 minutes of the lesson and ask the student to share their screen with you.
• The student should log in to the Dashboard with their mobile phone number and enter the PIN code
• The student should fill in their name in the profile (top right)! If the student name is not entered in the profile, they will only by displayed as “student” in your tutor view.
• Show them that they can find their booked lessons under “My tutoring” and always enter their lesson via "Start Lesson".
• You can show them how to use the clock button to make a reschedule request, which the tutor must accept so that the lesson can be moved.

It is communicated to the new customers that they will get this introduction from you. Please save yourselves time & stress and explain the platform to the students properly.

Yes, absolutely! Otherwise, the second lesson cannot be credited.

As a rule, it is a good idea to take a short break during a double lesson in order to maintain concentration. Use this time to log into the following lesson.

Minor delay

If you start within 9 minutes before or 29 minutes after the original start time, you can simply use the original lesson link to access the virtual classroom. 30 minutes after the original start time, a lesson can no longer be started and a new booking is required. Please avoid situations like this and make sure to reschedule the lesson on time, otherwise the lesson will be forfeited!

Major delay

If you know in advance that you will be more than 30 minutes late, please agree on a new time and date for the lesson with the student or parent. You can reschedule lessons up to 10 minutes before their start by clicking on the clock symbol in Lesson Overview.

Inform the student immediately in the GoChat group and suggest an alternative date. Be sure to make up for the lesson at the earliest possible date.

• Does your lesson start in more than 10 minutes? Reschedule the lesson by clicking on the clock symbol. 
• Does your lesson start in less than 10 minutes? Contact the support number so they can rearrange the lesson for you. Please avoid situations like this as the students might lose their lesson credits.

We advise to arrange the follow up lesson right away to ensure a smooth learning journey! You are able to book a lesson in 3 different ways:

1. Lesson Overview

1. Go to your Dashboard > Lesson Overview > Previous
2. Click on “Next lesson” and select a time and date

 

 

2. My Students

1. Go to your Dashboard > My students
2. Click on “Fix date”

 

 

3. Studyplan

1. Go to your Dashboard > My students
2. Click on the 3 dots in the top right corner of the respective student > go to study plan
3. Click on a slot
   1. Category: Tutoring lesson
   2. Choose subject, time and date

 

 

Trial lessons

Yes, you will receive a push notification in the GoStudent App. Please make sure to have push notifications enabled. You also find the trial lesson booking including information about the student and the name of the education advisor in your Dashboard lesson overview. Additional information will follow in the WhatsApp group that the education advisor will create for you.

Regular lessons

For regular lessons, you are doing the bookings yourself. You will be able to see the bookings in your Dashboard lesson overview.

To make sure you don't miss lessons, there is an additional push reminder 15 minutes before each lesson starts.

There are a few scenarios that might cause this:

a) You have been super productive and have used up all your student's lesson credits!

This means that the student has used up all the lesson credits in the package they have purchased within their current billing cycle. You mustn't hold any lessons that cannot be booked into the system. Please wait for the lesson credits to be topped up either monthly or by purchasing a new package.

b) Your student’s account is blocked

This is likely due to an issue with the customer’s payment or account login. GoStudent will email the customer if there is a payment issue, and they will need to solve this directly with GoStudent. If there is an account login issue, the parent/student should be reminded to use their login phone number, and that they can reset their PIN on the login page. For anything else, the customer should get in touch with us directly so we can get their lessons back underway! 

From time to time you may fill out feedback and mistakenly misrepresent the outcome of the lesson - either indicating that a student did attend when they didn't or the other way round. In this case, please request an earning adjustment including correct evidence via your Dashboard. This can be done 3 hours after the start of the lesson until the 3rd of the following month.

You need to provide proof of the circumstances of the lesson: This can either be a screenshot of the GoClassroom including participants or a screenshot of a GoChat conversation that confirms definitively that the lesson transpired as described. We will not be able to accept any request that does not include complete evidence!

Ideal evidence for earnings adjustments

During lesson

GoClass screenshot showing participants, date & time

 

 

After lesson

GoChat screenshot confirming date & time

 

 

 

 

If you get sick or go on holiday and your student wants to continue the tutoring lessons in your absence, please inform your students in good time of the dates that you will not be available as their tutor.

Encourage them to find a replacement tutor via their Dashboard, Student > Tutor matching can easily be done independently. On their Dashboard advise them to click ‘Book tutoring’ then ‘Request new tutor’ .

Please make sure that you never take on more students than you can care for in the long term. If you wish to stay with GoStudent but are unable to continue lessons with one of your students, you will need to direct your student to the student >  tutor matching flow, please proceed as follows:

In this case , e.g. if you are ill, please rearrange your lesson for an alternative date/time or follow the steps for a temporary change of tutor.