Where do I enter or change my bank details?
As payout requirement, you have to be account owner of a bank account local to the market you are operating within. There are 2 ways to enter or change your bank details in your Dashboard:
Option 1: Profile section
1. Click on your profile picture in the upper right corner of your Dashboard
2. Click on ‘Payout Information’
Option 2: Earnings section
1. Click on 'Earnings' in your left sidebar
2. Click on 'Earnings PDF'
3. Click on the pen next to 'Payout information' to the right
Please do not make changes to your bank details in the time range of 3rd to 15th of each month or if you are currently waiting for a transaction from GoStudent. If you suspect that a payment has not reached your recently updated bank account, please contact payments@gostudent.org and we are happy to look into your individual situation!
What should I do if I received a wrong amount in my payout?
If you have been transferred an amount that is too high or too low, please send an email to payments@gostudent.org.
When will I receive my payout?
Each full month's earnings are paid between the 8th and 14th of the following month. The payment PDF in your Dashboard will appear as soon as the transaction was initiated; please note however that it can take up to 2 business days for a transaction to reach your bank account.
If the 14th + 2 business days has passed already and your earnings have not reached your bank account yet, please reach out to payments@gostudent.org.
Requests for earlier or later individual payout cannot be considered.
Example
- You held 26 lessons from 1st to 31st January.
- We will initiate the transaction for 26 lessons between the 8th to 14th February.
- It can take up to 2 business days for the transaction to reach your bank account (please be aware of weekends and holidays).
Are there minimum payout requirements?
No, there is no minimum amount as payout requirement. Every registered earnings will be paid out in the next payout period if
- You have your correct bank details filled in on time (latest by the 3rd)
- Your earnings are correctly registered in 'Earnings > Previous lessons'.
If your lessons show in black font with a green checkmark with the correct amount in ‘Earnings > Previous lessons’, they are correctly registered.
Please make sure to check your 'Previous lessons' every month and to make earnings adjustments including correct evidence in time before the adjustment deadline, the 3rd of the following month.
Ideal evidence for earnings adjustments
During lesson
GoClass screenshot showing participants, date & time
After lesson
GoChat screenshot confirming date & time
What should I do if I was not paid correctly for a lesson?
In order for your lesson to be credited correctly, please
- enter the lesson via your Dashboard
- use GoClass
- use Google Chrome browser
- ideally use a computer/laptop
- and give feedback as soon as possible.
To do so, click on the red exclamation point in Lesson Overview > 'Previous'. For regular lessons, please fill out the feedback as soon as possible, ideally within 24 hours. For trial lessons, this option is only available for 24 hours.
If you suspect that your lesson has not been credited correctly, please answer the following questions:
Was the lesson in question scheduled for the current month (up until the 3rd of the following month)?
Did you book the lesson prior to its start and is it therefore visible in 'Lesson Overview > Previous'?
Is the lesson in question showing in 'Earnings > Previous lessons' in black font with a green checkmark with the correct amount?
Please be patient, this lesson will be paid correctly in the next payout period!
Please submit feedback and give the system time to register it correctly. If the amount is still incorrect after 24 hours, submit an adjustment request by clicking on the dollar symbol. This is possible until the 3rd of the following month.
Ideal evidence for earnings adjustments
During lesson
GoClass screenshot showing participants, date & time
After lesson
GoChat screenshot confirming date & time
Please add the lesson retrospectively in ‘My students > click on three dots next to student name > Report untracked lesson’. This is possible until the 3rd of the following month.
You need to provide proof of the circumstances of the lesson: This can either be a screenshot of the GoClassroom including participants or a screenshot of a GoChat conversation that confirms definitively that the lesson transpired as described. We will not be able to accept any request that does not include complete evidence!
Ideal evidence for earnings adjustments
During lesson
GoClass screenshot showing participants, date & time
After lesson
GoChat screenshot confirming date & time
Please submit a manual earnings adjustment request to payments@gostudent.org as soon as possible. You need to provide proof of the circumstances of the lesson: This can either be a screenshot of the GoClassroom including participants, time & date or a screenshot of a GoChat conversation that confirms definitively that the lesson transpired as described. We will not be able to accept any request that does not include complete evidence!
Ideal evidence for earnings adjustments
During lesson
GoClass screenshot showing participants, date & time
After lesson
GoChat screenshot confirming date & time
When will I receive my referral voucher?
We’d love for you to get your friends aboard GoStudent, be it as tutor or student! The person you want to refer must use your personalized referral link to register. You find your personalized referral link in the left sidebar of your Dashboard.
Requirements for the send-out are:
- ✔️ the correct use of the referral link
- ✔️ in case of tutor referral: first regular lesson took place
- ✔️ in case of student referral: signing of membership
The referral vouchers are sent once at the beginning of every month via email. You will receive this email at the beginning of the following month in which your referral has either held their first regular lesson (in case of tutor referral) or signed their membership (in case of student referral).
Example
- You’d like to refer your friend Tom to GoStudent. You send him your personalized referral link and Tom registers via this link on 1st January.
- Tom goes through the onboarding process and completes his first trial lesson on 5th January, his first regular lesson on 10th February.
- Since the voucher requirements were fulfilled on 10th February (first regular lesson took place), you will receive an email containing your voucher at the beginning of March.
If you experience issues or did not find the information you were looking for, please reach out to payments@gostudent.org!
How does the loyalty bonus work?
The Loyalty Bonus aims to reward long-term cooperation with GoStudent.
Every 6 months your lesson rate will be evaluated based on the performance of the previous 6 months. If you have reached a certain threshold of completed regular and trial lessons, you will get an increase in your regular lesson earnings. The evaluation periods continue until the maximum per regular lesson earnings are reached.
If you joined before 01.10.2022, your first evaluation period starts on 01.10.2022. If you joined after 01.10.2022, the first evaluation period starts on the date when your account is verified. This verification date is the day on which your account becomes active and you are able to book in lessons, this date will often be before your first lesson is booked in.
There are two types of per lesson earnings increases that you can achieve up to a maximum amount per lesson:
- Basic - if you complete a minimum of 150 lessons during a 6-month evaluation period
- Premium - if you complete at least 300 lessons during a 6-month evaluation period
Once your per regular lesson earnings have been increased, they will not be downgraded in the case that you do not reach the threshold in a given 6-month evaluation period.
My student and/or I used an external link to access the lesson. How can I be credited for this lesson?
In order to be credited properly, all lessons need to take place using GoClass and be accessed correctly by both student and tutor. Please book and access all lessons via your Dashboard. Your students can also enter your lessons by using their personalized link they receive via push notification and/or email, depending on individual settings.
If the lesson was not booked in prior and it occurred in the current month (until the 3rd of the following month), please add the lesson retrospectively using the 'Report untracked lesson' button. If that option is not available, please contact payments@gostudent.org.
Lessons that were not booked into the Dashboard before they took place will be considered on a case by case basis. We cannot guarantee that lessons that were not booked into the system prior to being conducted can be paid.
Why was my adjustment request declined and what should I do now?
If your adjustment request gets declined, you will see a comment on why this happened including further instructions in Earnings > Previous Lessons when you click on the arrow to the right of the lesson.
When providing proof of the circumstances of the lesson, please make sure to cover all relevant details such as time, date and participants of the lesson. This can either be a screenshot of the GoClassroom including participants, time & date or a screenshot of a GoChat conversation that confirms definitively that the lesson transpired as described including time & date. We will not be able to accept any request that does not include complete evidence!
Ideal evidence for earnings adjustments
During lesson
GoClass screenshot showing participants, date & time
After lesson
GoChat screenshot confirming date & time
To rectify your declined adjustment request, go into Lesson Overview > Previous > hover over red dollar sign and click on ‘Submit new proof’. Please note that this is only possible before the deadline, the 3rd of the following month.
Tariffs / No show
How much is the payout for a regular lesson?
| Regular lesson | |
|---|---|
| Full tariff | ‘Earnings > Online tutoring - see ‘Tutoring overview’ |
| Student no-show tariff | £6.50 |
| Tutor no-show tariff | -£15 |
Regular lessons last 50 minutes. Thanks to the loyalty bonus, you can increase your earnings per regular lesson up to £16.
When am I eligible for a student no-show tariff?
You are eligible for the student no-show tariff if any of these cases occur:
- a student does not show up for a scheduled regular lesson at all
- a student cancels a regular lesson less than 30 minutes from the start
If you reschedule, the no-show tariff does not apply. In order to receive the no-show tariff, you have to log in to the GoClass and wait for 10 minutes. Then close the GoClass and fill in the feedback “The student didn't show up”.
Attempt to contact the student/parent via GoClass as soon as possible when it appears they are not showing up for the lesson, if they do not respond within 10 minutes you are free to leave the class. The waiting time of 10 minutes also applies if you already know for sure the student will not show up; otherwise you will not be able to fill in the feedback.
If a student does not show up for two consecutive lessons and you are unable to contact them within the GoChat, do NOT book any further lessons. Please reach out to the support team for assistance communicating with the student/parent.
If your question remains unanswered, please contact the support number via Whatsapp or your Dashboard and we are happy to look into your individual situation.
How are double lessons charged?
If you want to hold 2 lessons in a row with a student, you must book 2 separate lessons. After the first 50 minutes have been completed, the virtual classroom must be left and the 2nd lesson entered via the "Start Lesson" button.
This is the only way our system recognizes that 2 lessons have been completed and your earnings will be accounted for correctly. As a rule, it is a good idea to take a short break during a double lesson in order to maintain concentration!
Note
You do not have to change lessons exactly at the official start of the second lesson, a few minutes earlier or later does not matter.
What do I have to do to have a lesson successfully credited?
In order for your lesson to be credited correctly, please
- enter the lesson via your Dashboard
- use GoClass
- use Google Chrome browser
- ideally use a computer/laptop (mobile devices are discouraged)
- and give feedback as soon as possible.
Do not send links to your students to access the lesson. Students should always enter either via their Dashboard or through their personalized link they receive via push notification and/or e-mail, depending on individual settings.
What happens if I don't show up for a lesson?
If you do not show up for a regular lesson, £15 will be deducted from your earnings. Failure to show up for a trial lesson will result in a deduction of £25.
The same applies if you cancel a lesson at too short notice and it can no longer be rebooked.
Reliability is extremely important. Such cases are registered by our system and repeated failures to term up to lessons can lead to termination from our platform.