As payout requirement, you have to be account owner of a bank account local to the market you are operating within. There are 2 ways to enter or change your bank details in your Dashboard:

Option 1: Profile section

1. Click on your profile picture in the upper right corner of your Dashboard 

2. Click on ‘Payout Information’

 

 

Option 2: Earnings section

1. Click on 'Earnings' in your left sidebar 

2. Click on 'Earnings PDF' 

3. Click on the pen next to 'Payout information' to the right

 

 

Please do not make changes to your bank details in the time range of 3rd to 15th of each month or if you are currently waiting for a transaction from GoStudent. If you suspect that a payment has not reached your recently updated bank account, please contact tutorpayout@gostudent.org and we are happy to look into your individual situation!

If you have been transferred an amount that is too high or too low, please email tutorpayout@gostudent.org.

Each full month's earnings are paid between the 8th and 14th of the following month. The payment PDF in your Dashboard will appear as soon as the transaction was initiated; please note however that it can take up to 2 business days for a transaction to reach your bank account.

If the 14th + 2 business days has passed already and your earnings have not reached your bank account yet, please reach out to tutorpayout@gostudent.org.

Requests for earlier or later individual payout cannot be considered.

No, there is no minimum amount as payout requirement. Every registered earnings will be paid out in the next payout period if

1. You have your correct bank details filled in on time (latest by the 3rd)
2. Your earnings are correctly registered in 'Earnings > Previous lessons'. 
3. Tax information must be filled before the 3rd of the month.

If your lessons show in black font with a green checkmark with the correct amount in ‘Earnings > Previous lessons’, they are correctly registered.

Please make sure to check your 'Previous lessons' every month and to make earnings adjustments including correct evidence in time before the adjustment deadline, the 3rd of the following month.

Ideal evidence for earnings adjustments

During lesson

GoClass screenshot showing participants, date & time

 

 

After lesson

GoChat screenshot confirming date & time

 

 

 

 

In order for your lesson to be credited correctly, please 

• enter the lesson via your Dashboard
• use GoClass
• use Google Chrome browser
• ideally use a computer/laptop 
• and give feedback as soon as possible. 

To do so, click on the red exclamation point in Lesson Overview > 'Previous'. For regular lessons, please fill out the feedback as soon as possible, ideally within 24 hours. For trial lessons, this option is only available for 24 hours.

If you suspect that your lesson has not been credited correctly, please answer the following questions:

Was the lesson in question scheduled for the current month (up until the 3rd of the following month)?

Yes

 

No

 

 

Did you book the lesson prior to its start and is it therefore visible in 'Lesson Overview > Previous'?

Yes

 

No

 

 

Is the lesson in question showing in 'Earnings > Previous lessons' in black font with a green checkmark with the correct amount?

Yes

 

No

 

 

Please be patient, this lesson will be paid correctly in the next payout period!

Button Text

 

 

This content will be shown (depending on) when button above is clicked

 

 

Please submit feedback and give the system time to register it correctly. If the amount is still incorrect after 24 hours, submit an adjustment request by clicking on the dollar symbol. This is possible until the 3rd of the following month.

Ideal evidence for earnings adjustments

During lesson

GoClass screenshot showing participants, date & time

 

 

After lesson

GoChat screenshot confirming date & time

 

 

 

 

 

Please add the lesson retrospectively in ‘My students > click on three dots next to student name > Report untracked lesson’. This is possible until the 3rd of the following month.

You need to provide proof of the circumstances of the lesson: This can either be a screenshot of the GoClassroom including participants or a screenshot of a GoChat conversation that confirms definitively that the lesson transpired as described. We will not be able to accept any request that does not include complete evidence!

Ideal evidence for earnings adjustments

During lesson

GoClass screenshot showing participants, date & time

 

 

After lesson

GoChat screenshot confirming date & time

 

 

 

 

 

 

Please submit a manual earnings adjustment request to payments@gostudent.org as soon as possible. You need to provide proof of the circumstances of the lesson: This can either be a screenshot of the GoClassroom including participants, time & date or a screenshot of a GoChat conversation that confirms definitively that the lesson transpired as described. We will not be able to accept any request that does not include complete evidence!

Ideal evidence for earnings adjustments

During lesson

GoClass screenshot showing participants, date & time

 

 

After lesson

GoChat screenshot confirming date & time

 

 

 

 

 

 

We’d love for you to get your friends aboard GoStudent, be it as tutor or student! The person you want to refer must use your personalized referral link to register. You find your personalized referral link in the left sidebar of your Dashboard.

Requirements for the send-out are:

• ✔️ the correct use of the referral link
• ✔️ in case of tutor referral: first regular lesson took place
• ✔️ in case of student referral: signing of membership

The referral vouchers are sent once at the beginning of every month via email. You will receive this email at the beginning of the following month in which your referral has either held their first regular lesson (in case of tutor referral) or signed their membership (in case of student referral). 

If you experience issues or did not find the information you were looking for, please reach out to tutorpayout@gostudent.org!

In order to be credited properly, all lessons need to take place using GoClass and be accessed correctly by both student and tutor. Please book and access all lessons via your Dashboard. Your students can also enter your lessons by using their personalized link they receive via push notification and/or email, depending on individual settings.  

If the lesson was not booked in prior and it occurred in the current month (until the 3rd of the following month), please add the lesson retrospectively using the 'Report untracked lesson' button. If that option is not available, please contact tutorpayout@gostudent.org.

Lessons that were not booked into the Dashboard before they took place will be considered on a case by case basis. We cannot guarantee that lessons that were not booked into the system prior to being conducted can be paid.

If your adjustment request gets declined, you will see a comment on why this happened including further instructions in Earnings > Previous Lessons when you click on the arrow to the right of the lesson.

When providing proof of the circumstances of the lesson, please make sure to cover all relevant details such as time, date and participants of the lesson. This can either be a screenshot of the GoClassroom including participants, time & date or a screenshot of a GoChat conversation that confirms definitively that the lesson transpired as described including time & date. We will not be able to accept any request that does not include complete evidence!

Ideal evidence for earnings adjustments

During lesson

GoClass screenshot showing participants, date & time

 

 

After lesson

GoChat screenshot confirming date & time

 

 

 

 

 

To rectify your declined adjustment request, go into Lesson Overview > Previous > hover over red dollar sign and click on ‘Submit new proof’. Please note that this is only possible before the deadline, the 3rd of the following month. 

Regular lessons last 50 minutes. 

Below you can find the current base rates for a lesson (50 minutes): 
 

You are eligible for the student no-show tariff if any of these cases occur:

• a student does not show up for a scheduled regular lesson at all
• a student cancels a regular lesson less than 30 minutes from the start

If you reschedule, the no-show tariff does not apply. In order to receive the no-show tariff, you have to log in to the GoClass and wait for 10 minutes. Then close the GoClass and fill in the feedback “The student didn't show up”.

Attempt to contact the student/parent via GoChat as soon as possible when it appears they are not showing up for the lesson, if they do not respond within 10 minutes you are free to leave the class. The entering the classroom and waiting time of 10 minutes also applies if you already know for sure the student will not show up; otherwise you will not be able to fill in the feedback.

If a student does not show up for two consecutive lessons and you are unable to contact them within the GoChat, do NOT book any further lessons. Please reach out to the support team for assistance communicating with the student/parent. 

If your question remains unanswered, please contact the support number via Whatsapp or your Dashboard and we are happy to look into your individual situation.

If you want to hold 2 lessons in a row with a student, you must book 2 separate lessons. After the first 50 minutes have been completed, the virtual classroom must be left and the 2nd lesson entered via the "Start Lesson" button.

This is the only way our system recognizes that 2 lessons have been completed and your earnings will be accounted for correctly. As a rule, it is a good idea to take a short break during a double lesson in order to maintain concentration!

In order for your lesson to be credited correctly, please

• enter the lesson via your Dashboard
• use GoClass
• use Google Chrome browser
• ideally use a computer/laptop (mobile devices are discouraged)
• and give feedback as soon as possible. 

Do not send links to your students to access the lesson. Students should always enter either via their Dashboard or through their personalized link they receive via push notification and/or e-mail, depending on individual settings.

If you do not show up for a regular lesson, £15 will be deducted from your earnings. Failure to show up for a trial lesson will result in a deduction of £25.

The same applies if you cancel a booked trial lesson via the cancellation link, a £10 deduction from earnings will be made.

Reliability is extremely important. Such cases are registered by our system and repeated failures to term up to lessons can lead to termination from our platform.

The bonus model consists of two bonuses: the trial lesson bonus and the student loyalty bonus. When you qualify, the bonuses are added on top of your lesson rate and paid out with your monthly payout. You can qualify for one or both bonuses.

Your performance in a given month sets your lesson rate for the following month. Bonus requirements will be evaluated once per month and rates adjusted accordingly. New lesson rates apply from the 1st of the following month.

To track your current progress, next month’s bonus eligibility and full bonus tiers go to Dashboard > Earnings > Tutor bonus dashboard.


How are earnings adjustments handled?

Lesson adjustments submitted until the 3rd of the following month are taken into account for bonus calculations. Outstanding lesson adjustments will be processed by the 5th of the following month, so your bonus will be recalculated if needed and applied to any lessons that happened between the 1st and 5th of the month.

Example:
Adjustments for October lessons count towards the November bonus if submitted by Nov 3rd:

• In case bonus is reached without adjustments by end of October → new rate applies from Nov 1st
• In case bonus is reached only after adjustment requests are processed → new rate will be confirmed Nov 6th and will be applied to all lessons completed between Nov 1st and Nov 5th

It is based on your trial lesson success rate, so you are rewarded for converting trial lesson students into regular students. 
Trial lesson success rate = number of trial lesson students who purchased a GoStudent membership after your trial lesson / your total number of trial lesson students.

To calculate your trial lesson success rate we take all completed trial lessons since 01.01.2024 into account. 

Example: 
You completed 6 trial lessons → 3 students purchased a GoStudent membership after the trial lesson = 50% trial lesson success rate.

What are the requirements?

• Initial qualification: to ever unlock the eligibility for this bonus, complete at least 4 trial lessons in total.

• Ongoing: complete at least 3 trial lessons within the previous 3 months and maintain a high trial lesson success rate. You can complete 1 trial lesson per month or you can do 3 trial lessons in one month, as long as the requirement of 3 completed trial lessons within the previous 3 months is fulfilled.


How much is the bonus?

The bonus depends on your trial lesson success rate = share of trial students purchasing a GoStudent membership after the trial lesson:

• 60–100% → +£1.5 per lesson
• 50–59% → +£1 per lesson
• 40–49% → +£0.5 per lesson
• Below 40% → no bonus

Example: 
To be eligible in December, you need 3 completed trial lessons between September–November and a trial lesson success rate of at least 40%. To be eligible in January, you need 3 completed trial lessons between October–December and a trial lesson success rate of at least 40%.

It can take students some time to decide whether to sign up for a GoStudent membership - does every trial lesson immediately impact my trial lesson success rate?

Most students make a decision whether to purchase a GoStudent membership within 7 days after the trial lesson. During this time and while the status of your trial lesson is still uncertain, the trial lesson will not impact your trial lesson success rate. 
Once the status of the trial lesson is clear - either you get a new regular student or the student did not sign up for a GoStudent membership - or the latest 7 days after the trial lesson, your trial lesson success rate will be updated. Your trial lesson success rate will also be updated in case your students decide to sign up for a GoStudent membership much later (e.g. after 3 weeks).
 

What if I don’t want to take trial lessons anymore?

That’s fine. You can still earn the student loyalty bonus.

My dashboard says that I’m currently not booked for trial lessons - how can I start getting booked for trial lessons again?

In case your trial lesson success rate is below 30%, you will become temporarily unavailable for trial lessons. This is how you can unlock trial lessons again:

First time your trial lesson success rate is < 30%
• Revisit the Trial lesson course in GoStudent Learning to strengthen your performance.
• After 1 month, once the course is completed, reach out to the Tutor team at tutorsuccess@gostudent.org to start              receiving trial lesson bookings again.

Second time your trial lesson success rate is < 30%
• Revisit the Trial lesson course in GoStudent Learning once more.
• Submit a short video answering a trial-lesson-related question (instructions provided by the Tutor Team).
• After 2 months, and once all requirements are met, contact the Tutor team at tutorsuccess@gostudent.org to become available for trial lessons again.

What happens if my trial lesson success rate drops below 30% for the third time? 

After the third time, you will no longer receive trial lesson bookings going forward. You can, however, continue teaching your regular students and still qualify for the student loyalty bonus.

The student loyalty bonus rewards both lesson volume and regular teaching.

How is it calculated?

It is based on the student loyalty score = Completed regular lessons × (number of students you taught this month / number of students you taught last month)
Trial lessons, no-show student lessons and no-show all lessons do not count towards the student loyalty bonus.

How is the “number of students you taught this month” metric calculated?

We’re evaluating the share of students you had lessons with in the current month as compared to last month. Baseline is the number of students you taught in the previous month. The maximum share of students you can teach in the current month is 100%.

Example: 
   • Month 1:
      - You got 6 new students and had lessons with 6 students. 
      - Baseline for month 2 = 6 students. 
   • Month 2:
      -You taught 6 students > Share of students you taught is 100% (6 out of 6 students baseline). 
      - Baseline for month 3 = 6 students.
   • Month 3: 
      - You taught 5 students > Share of students you taught is 83% (5 out of 6 students baseline). 
      - Baseline for month 4 = 5 students.
   • Month 4: 
      - You taught 7 students (6 existing students + 1 new student) > Share of students you taught is 100% (7 out of 5 students baseline). 
      - Baseline for month 5 = 7 students.

New students added during the month only count to the baseline starting the following month.

Example: 
Your baseline for the current month is 4 students and you get a new student during the month. You complete lessons with all of your 5 students.
      • Baseline for current month: 4 students (100%) - does not change
      • Baseline for next month: 5 students


Can you give me an example of the student loyalty score calculation? 

Sure. This is how it’s calculated month to month.

Example:
Month 1: you got 6 new students and completed 30 lessons
Student Loyalty Score = not applicable yet (all new students)

Month 2: you taught 6 students and completed 32 lessons
Student Loyalty Score = 32 lessons completed x 100% (6/6) = Score 32

Month 3: you taught 4 students and completed 24 lessons
Student Loyalty Score = 24 lessons completed x 66% (4/6) = Score 16

How much is the bonus?

The bonus depends on your student loyalty score:

50+ → +£2.0 per lesson
40–49 → +£1.0 per lesson
25–39 → +£0.5 per lesson
Below 25 → no bonus

How can I improve my trial lesson success rate?

• Keep your availability up to date
• Teach the requested topic straight away
• Limit intros, spend at least 15 minutes teaching
• Make lessons interactive: ask questions, avoid long lectures
• Wrap up with clear feedback and agree on a next lesson
   

How can I improve my student loyalty score?

• Use My Students tab to book lessons as soon as credits appear
• Set up recurring lessons for consistency
• Reply quickly on GoChat
• Set small goals and show progress (e.g., Magic Quiz)
• Reschedule instead of cancelling lessons