If you want to take a break, please follow the below procedure, we will be happy to assist with pausing your account:
 

1. Update your calendar
It is very important that you remove all available slots from your calendar so that no one books you for a new lesson.
2. Inform your students
Ask them if they need to have lessons whilst you are away. If so:

• Remind your students that they can search for an additional tutor independently via their Dashboard, under ‘Book a session > Request a new tutor’. You can share this short guide with them!
•  By specifying that they want an additional tutor rather than a replacement for the same subject, the student’s profile will remain linked to yours and will also be linked to that of the new tutor;
  • this way, once you return from your absence, you can easily resume lessons with your student;
•  Remind the student that if they have difficulty finding a new tutor, they can contact Customer Support on +447576171399 to receive the necessary assistance.

3. Complete the pause/resign form in your Dashboard

Go to the ‘Profile’ section of your Dashboard and select the ‘Pause/resign' tab. You will find the form to submit your request to pause your account, which you will need to complete once you have followed the steps outlined above.
During the pause period, your profile will remain accessible and you will continue to receive our updates as usual.
The break will end automatically on the date you specified in the form, and you will be able to immediately add new availability and schedule future lessons with your students.
 

We are sorry to hear that you wish to leave!  Please follow the below steps:
 

1. Remove all availability  
It is very important that you remove all your available slots from your calendar so that no one books you in for a new lesson.

2. Inform students

Please inform your students in good time that you will be leaving GoStudent and no longer be available as their tutor.

3. Encourage your student to look for a new tutor.

Say goodbye to your student and advise them they can choose a replacement tutor via their Dashboard. Student > Tutor matching can easily be done independently, on their Dashboard advise them to click ‘Book tutoring’ then ‘Request new tutor’.
 

4. Complete the online resignation form
This can be found in your Dashboard, in the profile section navigate to the ‘Pause or resign’ tab. Ensure all lessons and any remaining adjustments are completed prior to the ‘leaving date’ you submit on your form, after this date all students will be disconnected and you will no longer have access to your Dashboard.

5. Final Payment
Once the above steps have been completed, we will deactivate your account and expect to receive your final payment in line with the next payment cycle.